Support Policy

NeptuneThemes provides support via e-mail and our support forum. For quick solutions to common problems, check our Troubleshooting FAQ.

Extent of Support

We only provide support for our themes, though we will attempt to give assistance to minor non-theme related issues when possible. Due to the sheer number of options and the number of third-party contributions available to Drupal, we can't provide assistance with extensive modifications or general site development. Theme technical support and bug fixes will take priority over non-theme related requests and may result in a slightly longer response time.

Support Hours

Our support hours are between 9AM and 5PM EST Monday to Friday. Reponse time may vary on the volume of support we're presently handling, but in general most requests will be addressed by the following business day at the latest. We make the effort to provide assistance on weekends and non-business hours when possible.

Bugs

If you find a bug in one of our themes, please contact us via our support forum or e-mail. We're committed to eliminating all the bugs as quickly as possible.

Newest Blog Posts

Presenting our March Theme, Atlantic! This is a super clean corporate flavored theme that uses almost pure CSS3 to get the job done - it's fast and responsive and search engines will love it. As...

In a few days we will be retiring a few of our older themes, due to lack of interest and in the interest of diverting more resources to keeping our recent and more popular themes up to date - a...

Hey folks - quick note to let you know we've moved to a new server thanks to Knownhost.com. So far it seems much faster than our old one,...