I blocked to download

I have purchased themes from this site and when I come to download it stopped half way and I'm being blocked from download.

Error msg:

You have attempted to download an incorrect file URL too many times. Please contact the site administrator if this message has been received in error.

I send an email to support yesterday and till now nothing happen what to down? help please!

Ahmed

NeptuneThemes's picture

Hi Ahmed,

I'm not always available on Sundays. Where are you attempting to download the files from? The link provided in the e-mail you receive after purchase is only usable once. For subsequent downloads, you need to visit the Files section of your profile and download from there. If you still can't download from those direct links, I can arrange to have the files e-mailed to you. However, I just checked your account and there doesn't appear to be any issue with the downloads. If you're using a third party download manager, that could be contributing to the problem - disable it and try downloading again.

Ahmed's picture

Thank you for your replay.

Kindly email me the files to download them.

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